Client Experience

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Our staff training, our systems, service levels and processes are tailored to meet your specific requirements. We have always aimed to build long term partnerships with our clients and our 99% client retention rate and our long list of testimonials is testament to our success to date.

 

  • Industry leading service levels – You want to know your IT service will meet your staff and client needs. We pride ourselves on delivering industry leading service levels backed an experienced team.

 

  • 24/7 support – You want help when you need it as do your clients. You can rely on our team to deliver round the clock support.

 

  • Always on with guaranteed uptime – Our uptime guarantees mean you can get on with what you do best and leave the management of your IT infrastructure to the specialists.

 

  • Ongoing strategic advice – As specialists we work with many other law firm vendors every day and we keep abreast of the latest industry developments. Our clients often ask our advice when reviewing new suppliers or technologies.

 

  • Monthly reporting – We aim to maximise the value we add. You need to continually review and improve upon your use of IT. We provide monthly trend analysis reports with recommendation on how to improve your use of IT to boost productivity.