Managed Support

We deliver comprehensive and flexible Managed IT Support Services tailored specifically for your firm’s needs.

Our highly-experienced support team deliver everything from 1st line through to 4th line support, acting as your support team or augmenting your existing IT team.  We have a dedicated Client Relationship Manager to proactively monitor customer experience and to continually improve our processes and support response.

Our Managed IT Support Services include the following options:

Converge Support Standard

  • 07.30-18.00, Monday to Friday
  • Fully managed IT support service remote and onsite with SLA
  • Helpdesk service with SLA
  • Trend analysis reporting
  • Strategic guidance
  • Monitoring

Converge Support Enhanced

  • 24x7x365
  • Fully managed IT support service remote and onsite with SLA
  • Helpdesk service with SLA
  • Trend analysis reporting
  • Strategic guidance

Converge Support Bank

  • Bank of time to augment your ad-hoc needs
  • Includes full SLA

 

Can be used for onsite engineering or remote support