Hub - Agile Working

2nd February 2022

The Post-Pandemic Partnership: What Should You Look for in an IT Partner?

Despite the news of the new Omicron variant, compared to where we were a year ago, there is a level of normalcy becoming apparent as we have tackled the challenge of remote working and we have adapted to a new way of working.

Many legal practices, having had to embrace change and demonstrate their resiliency, are now in a better position than ever to thrive – and now is a better time than ever to be proactive in their operational and technology strategies to ensure success and longevity.

With a specialist Managed Service Provider (MSP), you can gain the invaluable support, guidance, and expertise you need to continue to succeed post-pandemic. So, what should your law firm or barristers’ chambers look for in an IT partner?

Legal Expertise

Whilst there are a multitude of companies offering cloud and IT services, more and more firms are opting for a partner with sector-specific specialisms.

Specialist suppliers to the legal sector understand the regulatory environment and the challenges firms encounter, and work in partnership with their clients to align their technology use with their business strategy, delivering robust and compliant solutions that improve productivity, enable flexible working, and mitigate risk.

Achieving your financial goals and growth ambitions requires a clear roadmap to ensure investment is optimised. CTS’ expert knowledge, experience and reputation means we are uniquely placed to provide expert guidance on designing a strategy based upon incorporating the right technology that can evolve and grow as you do, delivering a competitive and reputational advantage.

Support 24/7/365

As we enter this new world of hybrid working, distributed teams combined with the technical challenges that arise from working remotely, has resulted in high demand for end user support, placing considerable stress on limited in-house IT teams.

Outsourcing your technical support to a special IT partner that offers expert, 24/7/365 support, can alleviate this pressure by ensuring that your users have access to the support they need anytime, anywhere, 365 days a year. This also frees up your in-house IT team to focus on the more strategic aspects of their role, accelerating progress and driving value for your firm.

Cybersecurity and Compliance

Working with a legal specialist gives you the reassurance that they are experienced in dealing with the unique auditing and compliance requirements of law firms and barristers’ chambers, in addition to the non-sector specific, yet just as significant, regulations such as GDPR.

Additionally, they should also cover a range of specialised and accredited services such as ISO 27001 and Cyber Essentials PLUS, to ensure that you achieve your objectives. Your IT partner should understand and appreciate the plethora of processes legal firms work through on a daily basis in order to provide a tailored service to your firm.

Sector-specific Technology Experience

A legal specialist will work closely with third party Practice and Case Management software providers such as Thomson Reuters and LexisNexis, harnessing strong relationships with their counterparts to facilitate smooth project delivery.

Furthermore, such knowledge means that your chosen IT partner will also be familiar with the common issues associated with widely-used legal software and be able to resolve them quickly and expertly, without having to involve your in-house team directly. This proves to be invaluable in aiding to resolve potential challenges before firms are impacted.

CTS delivers IT services that transform the user experience and operational success of Law Firms and Barristers’ Chambers, both day-to-day and in the longer term. This is because we focus only on the legal sector, understanding their needs better than others and shape our services around the unique requirements of the legal sector and their users.

Contact us today to see how we can support your legal practice.


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