Paul Hinchliffe, managing partner at Bott and Co, says that CTS has given the firm stability to deal with thousands of cases on a daily basis.
Bott and Co handles thousands of cases to protect consumers and victims. With such a high volume of work, the firm turned to technology solutions to ensure they could handle demand and deliver justice for their clients. Managing partner Paul Hinchliffe says this reliance on technology meant the decision to use CTS wasn’t taken lightly.
Handling so many claims each year means continuity of service and maintaining our good reputation is especially critical. Therefore, the firm has really prioritised its resilience – which is where CTS comes into play. “The stability that they’ve helped us attain is vital,” says Hinchliffe.
Working alongside the firm’s IT team, CTS provides guidance on IT strategy, day-to-day specialist support and managed disaster recovery.
When remote working, conference and video calls become the new, virtual face-to-face meeting. For firms concerned about how they can communicate with their team members, having the right communication tools in place for your firm is vital.