Scott Bozinis is an Australian-born entrepreneur and engineer whose passion for understanding the mechanics behind technology has lead him to develop amazing technologies for the legal sector. He studied and worked as an engineer before joining InfoTrack in 2010 to oversee the software development team, where he played a key role in driving InfoTrack into becoming a market leader in Australia. In 2015, he relocated to London to establish the first foreign InfoTrack office in London, and currently oversees the UK operation.
In this episode, Scott Bozinis talks;
Scott Bozinis is the CEO of InfoTrack UK and joins us to chat about a range of topics including COVID-19 and its effects on the legal industry, the importance of IT vendors in the legal space and client expectations of law firms in this digital era.
As technology evolves, so do cyber-criminals, proving critical for firms to use newer and better solutions that keep them safe from cyber-attacks. Technology forced its way to the forefront during the COVID-19 pandemic and evolved at an alarming speed. This topic is explored in more detail shedding light on how using outdated solutions can prove risky for businesses, especially in the legal sector. Scott and David remind the audience that it wasn’t long ago when editable PDFs were considered an extraordinary technological advancement for businesses.
“Where we stand today, if you are a firm and you are not able to fully transact with your clients virtually, you are probably not going to get the referral business and you are probably not going to give your clients the experience that they are getting in every other industry. And we know what happens to the industries that don’t sort of, you know, move on and digitise.”
Over the course of the last few years, client expectations of law firms have evolved to meet modern needs such as a high level of security and an ability to interact virtually with lawyers.
Scott discusses how there are now IT providers who make it easier for law firms to go on this digital transformation journey. In the past, firms had to design their own software to advance, but now it has become easier for firms to employ vendors to improve their digital strategy.
“If you are a law firm that isn’t digitised, you won’t be a law firm in a few years’ time. […] Enough law firms have gone out and digitised, and consumers want digitisation. You want to sit at home and do things from the couch. You want to order your food that way. You want to you want to let your lawyer know who you are that way. […] No one wants to get in the car, drive down, park, and go in and have their passport photocopied by the secretary any longer.”
Acquiring new talent is costly and competitive. However, law firms considering developing software in-house can now turn to vendors instead. In this section, Scott explores the options to consider and benefits that come with relying on vendors to implement technological solutions for firms.
“We need technology more than ever because the cost of labour to onboard someone is now probably prohibitive. If you can find the labour, if you can employ someone and afford them, you shouldn’t be using them to do tasks that can be automated.”
“I think you’ve got to really look at the economics of that and decide if building in-house software is the way to go or at very least make sure you can’t buy it off the shelf and pay for it as you use it because there are bigger factors that are affecting our industry post-pandemic.”
Scott and David reflect on how the legal industry has changed over time. In the past, firms required multiple software and solutions to be secure, but today those solutions are centralised. The two touch on the current state of the market and look to the future to explore how different it may be.
“You know, five years ago, writing software in-house was good, but now… “Does it work on the iPad? Does it work on my phone?” Things got complex quickly. And so yes, we do have to go with big providers that will get the economic cost down but also deliver the features that, now, consumers are demanding.”
“I expect to start a process on my phone – on the train, and then I walk home, come in the front door, sit down on the computer – I expect it just to continue the process seamlessly. That’s an expectation now. And I think everyone expects it from other providers. And if you are in the legal industry, your clients are expecting it from you too.”
Scott discusses the factors that led to InfoTrack’s success in the United Kingdom and the company’s passion for the services it provides.
“We’re obsessed with what we do. We love conveyancing. At this stage, we really don’t do a lot outside of that. We love problem solving. We’re not here to be bleeding edge. I think being bleeding edge is not helpful to this industry. We’re not a disruptor, but we love automating the process that’s in front of us.”
Shaped for Law is a CTS-produced podcast series that takes you on a journey into the minds of legal tech leaders and innovators. Follow the link below for more episodes with CTS In-House Legal CIO, David Fazakerley, as he explores the state – and the future – of legal technology.