“Converge TS have done a fantastic job of ensuring we’re ready for the transition and their experience with this type of transformational change is crucial in ensuring it goes smoothly. Since implementation, not only has performance significantly improved, but the level of service to the firm and our clients has been second to none in the legal market, which we are extremely proud of. Furthermore, this has reinforced our certification around Information Security with ISO 27001 and the demands that GDPR will bring.”
With over 20 office locations and over 400 employees across London and the South, MW Solicitors are one of the fastest growing firms in the country. As a consumer-led high street firm, they have one of the most diverse workforces in the legal sector and are proudly committed to investment in local communities.
Converge TS were recommended to MW Solicitors due to their experience in providing Disaster Recovery to high volume conveyancing firms and those using the Thomson Reuters suite of enterprise applications.
“MW Solicitors is growing rapidly so having robust, scalable and secure IT systems is critical to the smooth running of our firm” said David Fazakerley, CIO for MW Solicitors.
“We chose to work with Converge TS due to their experience within the legal sector and understanding of our specific requirements. This new Disaster Recovery solution helps to protect against the impact of potential cyber attacks and service interruptions, ensuring a reliable service for our clients.”
Stone King is one of the UK’s premier legal companies, employing over 220 staff in offices located in Bath, London, Cambridge & Leeds. Having built a name for excellence with both its private and commercial clients, it now has a leading reputation in the charity and education sectors providing outstanding service to its ever increasing national client base. Stone King is committed to investing in technology to ensure the security and reliability of their IT infrastructure as they plan to grow and expand further.
“With our increasing size, national footprint and with teams working across offices and practice groups, our ability to communicate effectively in different locations is dependent on our IT functioning efficiently. IT underpins all of the day to day operations of the firm so it must be robust enough to cope as we grow and expand into new regions.
“After a careful selection process Converge TS were selected due to their comprehensive IT knowledge along with extensive software, hardware & security accreditations. Whilst of course service levels and technical abilities are important, we also wanted to work with a company that understood our business. Converge TS have a number of similar clients using the same software applications as we do, such as Elite 3E & MatterSphere, as well as BigHand. Because they have that specialised experience, they can respond quickly and knowledgeably to support queries and provide expert guidance that’s tailored to our firm. With Converge TS we felt our IT would be in a safe pair of hands.”
Tim Roche, Head of IT at Stone King
“It is essential that we provide a seamless service to clients and this means that our systems need to be available to our teams at all times and under any circumstances. By supplementing our existing business continuity planning with Disaster Recovery as a Service and Managed Support from Converge TS, we will be further protecting our systems, and the information and assets which are entrusted to us by our clients.
“Converge TS has worked closely with us to provide a future roadmap for our IT development, which fully supports our business objectives. As we transition to LexisNexis Visualfiles, it is reassuring to know that we are working with a partner who fully understands the demands of our technology and business as well as having extensive knowledge of our legal applications”.
Read the full press release: Stephensons Solicitors LLP safeguards client service delivery with DRaaS and 24×7 Managed Support
“Working with Converge will provide Fletchers with a more robust platform, and allow our internal IT team to focus on developing solutions to optimise processes for our customers and for colleagues. As Fletchers’ has been through a period of unprecedented growth, it’s good to know that our infrastructure will support this growth and that, together with Converge TS, we have a strong technical team in place to help align our systems with this strategy.”
Read the full press release here: Fletchers Solicitors selects Converge Technology Specialists for hybrid cloud service
Bott & Co Solicitors is a multiple award-winning specialist consumer rights firm based in Wilmslow, Cheshire with particular expertise in personal injury, flight delay and holiday illness claims. They are the leading law firm in the UK dealing with flight delay compensation claims. Converge TS works with Bott & Co to provide IT Support and a resilient Disaster Recovery solution to protect the firm against potential disruptions.
“As an ambitious firm aiming to add 20% to our revenue in the current financial year and growing our headcount, we need ensure we have the best technology in place to enable staff to protect our clients’ data and consistently provide a high level of service” said Susan Luya, IT & Information Manager at Bott & Co.
“Converge TS works alongside our technical team to provide guidance on scoping and planning our IT processes and their specialised support allows us to focus on the more strategic issues. It means our IT team can dedicate time to projects that help Bott & Co stay ahead of the competition. Increasing productivity is key to the success of our firm and our team recently won ‘Technology Initiative of the Year’ at the 2017 Modern Claims Awards for our bespoke CRM solution and App that were designed to improve the efficiency of processing enquiries.”
LMS is the UK’s pre-eminent provider of legal panel management with 25 years of an unrivalled level of experience delivering the highest quality conveyancing and panel management services. LMS selected Converge TS to deliver a fully managed Infrastructure as a Service (IaaS) offering. The IaaS offering from Converge TS provides a resilient and highly available system, where you can scale your servers and storage up or down depending on your business and performance requirements. This flexibility means that you only pay for the resources you use, and you can easily and affordably align your IT environment with changing business needs.
“We were impressed with Converge from the outset and they looked like a great fit for our firm. They had experience of hosting our case management and digital dictation applications, they understood our compliance requirements and they contracted on very strong service level guarantees. We are looking forward to a long and successful partnership with Converge TS”.
“We chose to work with Converge TS as a result of their strong legal sector knowledge, compliant UK data centres and their experience with Thomson Reuters enterprise applications. The Hosted Solution will provide us with the scalability and flexibility we require. It will integrate with our existing system and it will maximise the success of the deployment of our financial management software. As it is a fully-managed solution, our IT team will be free to focus on other value added tasks which contribute directly to customer delivery.”
“Our commitment to client service and reputation for providing high quality legal advice is well known. We’re also committed to having robust systems in place and to protecting our client information and assets, and the disaster recovery service we have chosen from Converge TS supports that”
Read the press release here: Cleaver Fulton Rankin choose Disaster Recovery Service from Converge TS
Speed Medical, the UK’s largest independent provider of medical reports has chosen Converge TS to deliver fully managed Infrastructure as a Service (IaaS). The IaaS offering from Converge TS provides a resilient and highly available system, where you can scale your servers and storage up or down depending on your business and performance requirements. This flexibility means that you only pay for the resources you use, and you can easily and affordably align your IT environment with changing business needs.
“We have built a reputation for providing the highest quality legal advice both to large organizations and to individuals, and our recommenders include some of the UK’s largest insurance companies. As such, it is vital that we have 24/7 support in place to ensure that our systems are always running effectively and that our teams are fully supported, enabling them to focus on delivering excellent standards of customer service”.
“It is also vital to us that we can continue to deliver a service to clients under any circumstances. Knowing that we have a comprehensive disaster recovery plan in place is essential to the running of our business, particularly with the increasing threat of cyber-crime, alongside other events which can potentially interrupt delivery.”
Read the full press release here: Michael W. Halsall Solicitors protects client information with Disaster Recovery and 24/7 Support Services.
Myers and Co Solicitors was established in 2005 by Stephen Myers. Since then, they have grown into an established legal firm with an enviable reputation. With a strong team of lawyers, all specialists in their fields, they offer a full range of legal services to clients in Staffordshire and further afield.
“We’re committed to providing a service that represents good value for money so it’s important to operate our firm efficiently. The Hosted Desktop solution provided by Converge TS means that we can scale resources so we only pay for what we use. Our employees can log in remotely so it gives them more flexibility and improves productivity for the firm. We have found the service to be very reliable and the quality of support offered by Converge TS to be excellent”.
Established in 1857, Tayntons Solicitors is the leading law firm in Gloucester. They are a multi-service firm and the largest in the city, employing 70 staff with plans to expand further. The firm is committed to training and development to help employees enhance their skills in order to deliver a friendly and professional service to clients. Converge TS provides a Hosted Desktop solution to the firm which enables their employees to securely access their IT systems from any location.
“We moved to Converge TS as we were looking to increase accessibility whilst providing additional flexibility and maximum security. We’re an ambitious firm with plans to expand so we needed our IT to be scalable. The solution provided by Converge TS meets all of our requirements.”
“Security and data protection were key concerns as we’re vigilant to the risks of cyber attacks. A cloud-based solution is more secure as our IT is centralised and, as legal sector specialists, Converge TS ensures that the environment is compliant with regulatory guidelines. We would highly recommend Converge TS to other firms looking to modernise their IT. Their team is knowledgeable and friendly, and respond quickly to requests for support.”
“Our primary focus is the quality of service we deliver to our clients. We understand that delivering exceptional service means being accessible whenever our clients need us – regardless of the time of day or night, or where we are located at that time.
“We can only deliver that level of service if we have the right technology in place to support us. We need to be able to access all of the information we hold about a client quickly and securely, so that we can provide the best possible support and guidance.”
Read the full press release here: Hall Brown choose cloud technology to future-proof new practice
“As a company that is growing primarily through acquisition, it is essential that we have a solution which is easily scalable, so that our partners can transition quickly and all our clients can receive the same high quality service and recoveries that we have always provided. We recognise that delivering a ‘best in class’ service consistently and longer term, means that we have to align our talent resources with growing demand. The solution from Converge TS will enable our staff, and partners, to immediately have access to the information they need to best serve our clients.”
Read the full press release here: Pure Legal selects cloud technology from Converge TS to enable growth and optimise customer service delivery
“Moving to the cloud and updating our claims management technology will bring significant benefits for Motorplus and our business partners. Faster data processing means we are able to access files and update them in real time, giving our management team the reports they require to continuously monitor and improve performance. We’ll also be able to scale up our cloud and new case management system as we grow, making this an extremely cost beneficial investment for us.”
Read the full case study here: Motorplus drives forward technology improvements with Converge TS
“Our growth trajectory means we need an IT infrastructure that not only facilitates further growth but meets strict regulatory obligations. In Converge TS we have found a partner that delivers both. They have extensive knowledge of law firm requirements and have a proven track-record in offering a reliable, fast and secure service.
Having a single, secure and compliant IT solution is essential for effective teamwork and client service. It also enables us to boost productivity and offer a more flexible working environment, such as remote working. When bidding for criminal aid work, there is a need to demonstrate that we operate in a secure, compliant and efficient way.”
Read the full Press Release: Leading criminal law firm partners with Converge TS to drive expansion
“Converge TS was recommended by an external IT consultant. What swayed the firm’s decision to go with Converge was that they were plain-speaking, they came across as very professional, and when we went to see them we were impressed, and formed a rapport with them.Looking forward, we want an IT system that is resilient, and to work with Converge in partnership. We also have the added piece of mind that if teething problems arise we know we can just pick up the phone or email them and they will respond.”
When Robert Hastie started as finance director at Total Conveyancing Services (TCS) in Cheshire Oaks in April 2013, IT came under his remit. He quickly identified it as a significant risk to the business – legacy systems and hardware needed upgrading and a robust business continuity plan was needed to minimise business interruption.
“With major high street banks and two leading estate agency firms among our key business referrers, a disaster would have resulted in major reputational damage not only to us, but for these key clients too. My work was cut out and it was clear that business recovery was a high priority,” explains Rob.
TCS weighed up the pros and cons of outsourcing IT services versus boosting the inhouse team and the decision was made to look externally. Rob investigated the best technology providers in the market: “After conducting due diligence on our shortlist, we decided to appoint Converge TS. And since then, we haven’t looked back.”
Converge TS provided TCS with new hardware and also set them up on a completely secure Cloud, which brought them a two-fold benefit: a disaster recovery, which has helped TCS to win new contracts with major high street lenders; and increased productivity and morale among TCS staff who are now better able to work flexibly. “Staff retention has been a knock-on effect as people are able to work from home when they have a doctor’s appointment or if their children aren’t well.”
“As the banks and building societies have raised the bar in terms of security, we have found that our operating system meets and exceeds their expectations as we operate on a Cloud that is compliant with the Solicitors Regulatory Authority. It’s been a real differentiator for us in terms of winning new contracts and providing banks with the security they now demand of their suppliers.”
As finance director, costs are key to Rob’s role: “We have found Converge to be competitively priced and we’ve definitely taken the right route by using their 24-hours, 7 days a week support. Our board has seen first-hand the difference that Converge has made. We just don’t have downtime while we wait for server issues to be resolved and we’ve also seen Converge work in tandem with our in-house IT manager, which has brought mutual benefits.”
Rob realised that moving to a new system and upgrading hardware would be a big job. However, he says having direct access to the senior team at Converge really helped him to gain the support of the TCS board and staff. “It definitely provided me with the confidence that these changes would bring big benefits to TCS – and they have.”
We were referred to Converge TS from our case management supplier who strongly recommended them as legal IT specialists. Their experience in the sector set them apart and their service delivery and strategic advice has helped our team boost productivity and plan for the future.
Geoffrey Miller Solicitors are specialists in defending drivers nationwide for drink driving offences, dangerous driving, speeding tickets, penalty points totting up and all UK traffic and motoring offences.
“We originally selected Converge TS as our IT partner due to their experience within the legal sector and with the specialist applications we’re using, the key one being Proclaim” said Christine Berry, Practice Manager at Geoffrey Miller Solicitors.
“Since coming on board in 2014 the support we have received has been of a consistently high standard, giving us the confidence to move from on-premise infrastructure to a hosted desktop model with Converge TS in 2016. This has provided our staff greater flexibility to work from home and allowed us to transform every desk into a hotdesk to maximise our office space. Moving to the cloud also means enhanced security as our applications, desktops and email are now hosted in a controlled, ring-fenced environment. The service provided also includes a fully compliant business continuity service which takes care of both our business and regulatory IT risks.”
“Our firm has enjoyed 24% sales growth in the past twelve months and the Hosted Desktop service from Converge TS has provided a consistent user experience throughout the business which has successfully supported our growth ambitions. We have an excellent relationship with the management team at Converge TS, who have been responsive to the needs of our business. Poole Alcock has complete confidence in the solution provided by Converge TS in terms of protecting client data and providing adequate resilience in terms of disaster recovery – which are key issues for a law firm handling significant transaction volumes. Due to the excellent service we have received over the last three years, we decided to expand our contract with Converge TS to include having a member of their staff on site. This has added improved efficiency in terms of allowing our team to concentrate on delivering legal services while Converge TS take care of all of our IT needs.”
Scott Harding, Deputy Managing Partner at Poole Alcock LLP,
We have been working with Converge TS for over 5 years and have always found their team to be helpful, personable and adaptable to our needs. Their managed IT support service meets all of our technology needs, while their cloud disaster recovery service meets our compliance and business demands associated with business continuity. Additionally, the ongoing strategic advice we receive helps us keep abreast of the latest industry developments.
After many years with the same supplier we decided to review the market and Converge TS won the business. We were impressed with the breadth of knowledge and experience of their engineers, their desire to tailor a cloud service to meet our specific needs and their strategic advice and guidance which helped us boost productivity. I would have no hesitation in recommending Converge TS as a quality cloud services provider.
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Linder Myers Solicitors provides a range of high quality legal services to both individuals and business clients across its offices in Manchester, Chester, Shropshire, Lancashire and Hampshire. In 2016 Linder Myers was acquired by Metamorph, as part of their plans to acquire up to 60 law firms over the next five years. Converge TS provides a Hosted Desktop solution to Linder Myers which means that users can access their applications, data and files from any device, in any location.
“Linder Myers was a strategic acquisition for Metamorph, as we have the support functions required to support a multi-office firm. This needs to be underpinned by a solid IT infrastructure that allows us to grow and provides a consistent user experience across different locations” said Michael McGuire, Head of IT for Linder Myers Solicitors.
“We have recently relocated to a new office, a move made much easier by the solution provided to us by Converge TS. Cloud enables us to be agile and scale our resources, adding new users with ease. With a fully managed solution, we benefit from having an expert on hand to deal with day to day IT support issues as they arise. The service Converge TS provides is invaluable and we’ve been impressed with their expertise and the level of service they deliver.”
Converge TS provide Haig Homes with remote network support, remote desktop user support and strategic advice and guidance around change management.
Established in Chester in 1983, Storrar Cowdry offers the full range of legal services to both individuals and businesses. The firm benefits from a cloud-based Hosted Desktop service which includes Disaster Recovery to mitigate against issues that cause IT systems to become unavailable.
“We’ve very happy with the service provided by Converge TS. We’ve been a client for over three years and their team knows our firm inside out so they’re able to provide efficient support when we need it. The hosted desktop service is great value for money and gives us more flexibility to work remotely and out of hours when required. We would not hesitate to recommend Converge TS to other firms looking to benefit from cloud-based technologies.”
Darlene Storrar, Managing Partner at Storrar Cowdry Solicitors
Pickering and Butters was founded in around 1890, making them one of Staffordshire’s longest-established legal firms offering a range of legal services. They pride themselves on being a progressive firm and are focused on delivering excellent quality of service for their clients. They are committed to investing in technology to ensure procedures are streamlined and work efficiently to make sure that things run smoothly and are cost effective for their clients.
“As a forward-thinking practice we’re keen to adopt new technology that can benefit our firm. We moved to a hosted desktop solution with Converge TS to give the firm, and our employees, greater flexibility and to increase reliability of our IT infrastructure. Cloud means we can scale resources depending on what we need and our employees can access our systems from any location. The hosted desktop solution provided by Converge TS gives us the business continuity we require and expert support which makes managing our IT far less cumbersome.”
We’re in the business of providing clients with straightforward and effective legal advice, whether they are individuals or businesses, and that means keeping everything uncomplicated. We can totally rely on the hosted desktop platform for resilience and security and Converge TS have taken away the potential distraction that IT can become for a legal firm.
We were delighted to renew our contract with Converge TS. Bartletts Solicitors has grown rapidly in 2012, opening two new offices and employing more people and without robust, flexible IT we wouldn’t have been able to do it. The transition has been made easier by having a dedicated Converge TS engineer on hand who is typical of Converge TS’ customer friendly approach.
Our mission is to exceed the expectations of our clients, which means focussing 100% on customer service. Our new partnership with Converge TS gives us greater confidence in our ability to deliver just that. Converge TS’ hosted desktop solution not only helps us meet our business continuity and compliance requirements, but it also enables flexibility of working patters for staff and improves the overall client experience as a consequence.
Our clients need to be sure we can continue to deliver outstanding levels of service under any circumstances. Following a review of our Disaster Recovery strategy, we decided that we needed a new and improved technical solution based on the following key goals: speed of recovery; flexibility; reliability and security. The Converge TS Business Continuity offering meets all of these needs. Our outsourced IT Support partnership with Converge TS also continues to deliver an excellent service.
A full-service law firm, and leading provider of legal services to the residential property and re-mortgage markets, O’Neill Patient asked Converge to help ensure it delivers outstanding levels of service to its clients, under any circumstances. It was especially keen to ensure that, should disaster strike, the firm would be able to keep any systems downtime to an absolute minimum.
Following a review of its disaster recovery strategy, Michael Lennon, IT Director at O’Neill Patient, and his team, decided that a new and improved technical solution was needed, based on the following goals: speed of recovery; flexibility; reliability and security.
“Availability of information is one of the core considerations of the ISO 27001 security standard. Our Risk Analysis had highlighted loss of systems as a key risk to the business, with threats from a number of external and internal sources. We needed a solution that could mitigate these risks in a cost-effective, secure and reliable way.”
Michael believes that, working alongside ConvergeTS, O’Neill Patient has been able to develop a business continuity and disaster recovery solution that ensures that every eventuality and worst case scenario has been considered, and that the firm will be up and running quickly should disaster strike.
“Our ability to provide a service, under any circumstances, is of great importance to us and our clients,” says Michael. “And especially in an era of increased data and connectivity, secure business continuity planning has never been more important. Knowing that our data is stored in a secure location, and systems available to us quickly, is a big weight off our minds,” explains Michael.
“Converge ensures that we will never lose more than 30 minutes of data. Not only that, but all of our software and management systems will be immediately replicated too.
“We see Converge as an extension of our in-house technical team. I am confident that, with Converge by our side, we will tackle any eventuality and be secure in the knowledge that we can meet our clients’ needs at all times.”
“The legal sector has a poor record of retaining clients, with attrition rates running in excess of 60%. When clients don’t feel valued, they tend to go elsewhere and not only are you left counting the cost of the lost business from that client but you also have the cost of finding business to replace it. Converge TS’ Managed IT Support service with our consolidated database has given us a real edge when it comes to proactively looking after customers.”