Managed Support – Service Overview

When it comes to IT support for law firms, we understand that they need much more than just an IT helpdesk to contact when something goes wrong. Acting as an extensive of your in-house IT team, we provide proactive, integrated support that pre-empts issues rather than merely reacting to them.

As the chosen partner of the legal sector’s major software providers, hosting Thomson Reuters 3E, Aderant Expert and LexisNexis Visualfiles, CTS has an in-depth understanding of the applications used by law firms, which enables us to quickly and efficiently solve common issues associated with this software, keeping law firms working seamlessly and productively.

In our Managed Support service document, you will find an SLA matrix that demonstrates how the full range of CTS Managed Support services can be used to create a Service Level Agreement precisely tailored to your requirements, with two examples of popularly chosen service levels.

Download Managed Support service document and discover how this solution can improve efficiency, reduce costs and enhance your client service.

Managed Support - Service Overview

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