Managed Support

When your technology does more, your people do more

Leverage the knowledge of our legal tech experts to gain a strategic edge

Proactive IT support and strategic guidance from the legal sector specialist

CTS is the UK and Ireland’s only cloud and managed services specialist entirely dedicated to the legal sector. We understand that law firms need much more than just an IT help desk to contact when something goes wrong. We provide proactive, integrated support that pre-empts issues rather than merely reacting to them.

The only IT support desk with deep legal sector knowledge

We work with law firms all day, every day, and the CTS team undergo rigorous and continual training in the technologies law firms use. This enables us to provide the highest level of support and advice, from end user support through to highly specialised technical assistance.

Tailored to the way you work

We tailor our service to the level of support you require for each individual element of your IT, ensuring that:

  • Your package meets your unique requirements
  • Your budget is spent intelligently because you only pay for the services you use.

Augmenting your in-house IT team

CTS will proactively monitor and maintain your IT infrastructure, providing specialist technical skills and guidance when needed. That frees your in-house team to focus on the more strategic aspects of their role, accelerating progress and driving value. Alternatively, you can hand the entire support function to us, confident that we understand your firm as well as we know the technology.

Working closely with the specialist vendors

As the chosen partner of the legal sector’s major software providers, we use our deep understanding of the applications to solve common issues quickly and effectively across all practice areas.

Our CTS Engage Model ensures strategic alignment and success

We believe in creating a seamless link between your business requirements and the functionality of our IT and cloud services. Technical expertise, business acumen and legal sector knowledge working together are an unbeatable combination. We work in partnership with your firm’s management and IT team to align appropriate technology solutions to your business strategy.

Proactive service management

We see implementing your ideal cloud-based IT solution as a long-term partnership between our team and your team. It begins the moment we have the first conversation about your IT, continues as we implement your tailored solution and carries on with regular service reviews, providing metrics and insights into our performance across every aspect of your IT.

Support level options

The level of support your firm receives will depend on your current infrastructure landscape and the skillset of your in-house IT team. The best way to gain a full understanding of your requirements is for the CTS team to carry out an expert assessment of your firm’s needs.

Download our Managed Support service overview here.

"We chose to work with CTS due to their experience within the legal sector and understanding of our specific requirements and applications, as well as their close relationship with leading technology provider, Thomson Reuters."

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