11th July 2016

Trailblazer Leader Spotlight: Bott and Co.

We recently hosted our Trailblazers Conference and here we cast our spotlight on our Trailblazing leaders and their firms, and how CTS has contributed to their success.Paul Hinchliffe


Paul Hinchliffe, Managing Director, Bott & Co.

Featured throughout the media with regular appearances on TV and Radio, Bott & Co have become the most experienced and trusted authority on flight delay compensation right in the UK.  Paul Hinchliffe is Managing Director at Bott & Co, which he co-founded in 2001 with David Bott and Gary Froggatt. Paul leads Operations, IT and Human Resources.  Paul sees his primary role as maintaining and developing the infrastructure necessary to support the firm’s key asset – its people – and supporting their commitment to delivering the highest standards of client care.  The firm has used automation to drive productivity and profitability in their high volume business.


How do CTS support Bott & Co’s high productivity levels?

CTS Technology Specialists provide 24/7 IT support to the 100-people strong consumer rights firm and to its sister company S&G Response, which provides support on accident claims management.  By outsourcing IT support to CTS, Bott & Co’s in-house team can focus on adding value to the business. In addition, CTS has updated Bott & Co’s infrastructure hardware and upgraded its disaster recovery planning.


“As an ambitious firm aiming to add 20% to our revenue in the current financial year and growing our headcount, we need to know we have the best technology in place to enable our staff, protect our clients’ data and ensure a high level of service.  I am confident that our new technology will help us to achieve this, and to maintain our industry title as one of the most productive personal injury and flight delay firms in the UK.”

Susan Luya, Head of IT, Bott & Co.


Find out more: Managed Support

Find out more: Disaster Recovery

Read our practical advice: Testing Your Disaster Recovery Plan


Would you like to speak to someone about how we can help your firm?

CTS is the only cloud computing provider dedicated to UK law firms.  Our hosted and managed IT services are used by innovative firms to drive productivity, enable flexible working and boost growth.  View Our Clients.


For an informal conversation about how we can help your firm to be more successful, please call 0345 872 4400 or email: info@cts.co.uk

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